Terms of service
These Terms & Conditions were last updated on: 16 April 2026
Welcome to MadeKind! We are so happy that you have landed on our page. Please take a moment to read these Terms & Conditions to understand how they apply to you and your use of our website and any products or services that you may order and purchase online.
Our Website is provided to you free of charge for your personal use subject to these Terms & Conditions.
1. Introduction
1.1. This website can be accessed at www.madekind.co.za, related mobi-sites and software applications (the “Website”) and is owned and operated by MadeKind (Pty) Ltd ("MadeKind", "we", "us" and "our"). MadeKind is a private limited liability company registered in the Republic of South Africa under registration number 2025/583147/07.
1.2. These Website Terms and Conditions govern the ordering, sale and delivery of Goods, and the use of the Website.
1.3. These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website. By using the Website, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
1.4. The Website enables you to shop online for a range of goods including, but not limited to, stainless-steel bento boxes, bottles, plates, bowls, cups and sippers.
2. Important Notice
2.1. These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008.
2.2. If you have any questions regarding these Terms & Conditions, our Website, products or services please contact us at hello@madekind.co.za.
2.3. By using this Website, you agree to these Terms and Conditions. If you do not agree, you must not use this Website.
2.4. By placing an order, you confirm that you are 18 years or older, or that you have the consent of a parent or legal guardian.
2.5. If you are under 18, you may only use this Website under supervision of a parent or guardian.
2.6. Customers may place orders for Goods, which MadeKind may accept or reject based on availability, accuracy of information, and payment confirmation.
2.7. You will be guided through the ordering process on our Website.
2.8. The final step in placing your order will be confirming your order details and payment method.
2.9. MadeKind will send you an order acknowledgement email.
2.10. Acceptance of an order takes place on dispatch of the order.
2.11. Non-acceptance may occur due to:
2.11.1. Product unavailability
2.11.2. Payment authorisation failure
2.11.3. Pricing or description errors
2.12. If your order is rejected, you will be refunded.
2.13. Orders may only be cancelled in accordance with the Returns Policy.
2.14. Adding items to a cart does not reserve stock.
2.15. Stock is limited and may become unavailable.
2.16. Product images and descriptions may vary slightly.
2.17. Promotions and discounts may be applied at MadeKind’s discretion.
3. Payment
3.1. All prices are listed in South African Rand (ZAR).
3.2. Prices may include VAT.
3.3. Payments are securely processed.
3.4. Payment is made via Payfast.
3.5. You will be redirected to a secure payment gateway.
4. Delivery of Goods
4.1. Delivery is via courier.
4.2. We aim to deliver within 7 business days, but this may vary.
5. Errors
5.1. We take care to ensure accuracy but are not liable for errors beyond refunding incorrect payments.
6. Changes to Terms
6.1. MadeKind may update these Terms at any time.
6.2. Continued use of the Website constitutes acceptance of changes.
7. Electronic Communication
7.1. You consent to receiving communications electronically.
8. Ownership and Intellectual Property
8.1. All Website content is protected by law.
8.2. You do not acquire rights to Website content.
8.3. Use of content is restricted.
8.4. Third-party content may be subject to additional terms.
9. Disclaimer
9.1. Use of the Website is at your own risk.
9.2. No guarantees are made regarding accuracy or availability.
9.3. MadeKind is not liable for damages arising from use of the Website.
10. Third Party Websites
10.1. We are not responsible for external websites.
10.2. Use of third-party sites is at your own risk.
11. Limitation of Liability
11.1. MadeKind is not liable for incorrect information unless due to negligence.
11.2. We are not liable for damages arising from Website use.
11.3. You indemnify MadeKind against claims.
12. Availability
12.1. Website availability is not guaranteed.
12.2. MadeKind may suspend or terminate the Website.
12.3. Breach of Terms may result in suspension.
13. Governing Law
13.1. South African law applies.
13.2. You submit to jurisdiction of SA courts.
13.3. CPA rights remain unaffected.
14. Notices
14.1. MadeKind’s notice address: hello@madekind.co.za
14.2. Your address is as provided during order.
14.3. Notices must be sent in English.
14.3.1. Hand delivery: date received
14.3.2. Email: date sent
15. General
15.1. Products must be used correctly.
15.2. You may not interfere with the Website.
15.3. You may not distribute unlawful content.
15.4. Use of Website content is restricted.
15.5. Website access may be terminated.
15.6. Rights may not be transferred.
15.7. Failure to enforce rights is not a waiver.
15.8. Invalid clauses do not affect the rest.
15.9. Changes must be in writing.
15.10. No indulgence constitutes waiver.
15.11. This is the full agreement.